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Message 1 of 3

BT changed number in error

My sister (a pensioner) had her telephone number removed/changed on 21st July. Action should have been 3 doors away different account different name now very stressed cannot use computer cannot get support to reinstate her number has husband with dementia SOMEBODY must have authority to restore her number and sort out this mess before she too is ill

PLEEEASE direct me to the correct person in authority to deal with this

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Message 2 of 3

Re: BT changed number in error

Hi ww and welcome


Contact the forum mods using this link -

(use your sisters account number if possible or use AB12345678)


They can see what's gone wrong and hopefully correct it


Allow up to 72 hours for a reply, though in this instance I'll also flag them


Let us know how it goes


edit. Flagged at 10:43Smiley Wink

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Message 3 of 3

Re: BT changed number in error

Hi. Contacting the forum mods could take 72hrs for a reply, in the meantime I suggest you call 0800 800 150 or 03301234150 from a mobile, she may need to be present when you talk to the call centre and will also need the account number.

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