cancel
Showing results for 
Search instead for 
Did you mean: 
ww
Beginner
325 Views
Message 1 of 3

BT changed number in error

My sister (a pensioner) had her telephone number removed/changed on 21st July. Action should have been 3 doors away different account different name now very stressed cannot use computer cannot get support to reinstate her number has husband with dementia SOMEBODY must have authority to restore her number and sort out this mess before she too is ill

PLEEEASE direct me to the correct person in authority to deal with this

0 Ratings
2 REPLIES 2
Distinguished Guru
322 Views
Message 2 of 3

Re: BT changed number in error

Hi ww and welcome

 

Contact the forum mods using this link - http://bt.custhelp.com/app/contact_email/c/4951

(use your sisters account number if possible or use AB12345678)

 

They can see what's gone wrong and hopefully correct it

 

Allow up to 72 hours for a reply, though in this instance I'll also flag them

 

Let us know how it goes

 

edit. Flagged at 10:43Smiley Wink

-+-No longer a forum member-+-
0 Ratings
Distinguished Guru
313 Views
Message 3 of 3

Re: BT changed number in error

Hi. Contacting the forum mods could take 72hrs for a reply, in the meantime I suggest you call 0800 800 150 or 03301234150 from a mobile, she may need to be present when you talk to the call centre and will also need the account number.

(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
0 Ratings