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Beginner
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Message 1 of 5

BT cloud won't sync with my computer

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Since the latest update, the BT folder on my computer (windows 10) doesn't sync with the web version. There is no way of forcing a sync. My broadband is working . I can log in to my BT cloud on the web but the files on this don't match the files shown on my computer.

How do I make them sync?

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Aspiring Expert
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Message 2 of 5

Re: BT cloud won't sync with my computer

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Hi @gvw30,

 

What do you see when you look at the BT Cloud dashboard on your computer (instructions to access it here): http://bt.custhelp.com/app/answers/detail/a_id/56970/~/getting-started-with-the-new-bt-cloud

 

Does it say 'All in sync' or give any sort of error message?

 

 

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Beginner
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Message 3 of 5

Re: BT cloud won't sync with my computer

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It says All files in Sync. But they arn't.

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Aspiring Expert
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Message 4 of 5

Re: BT cloud won't sync with my computer

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Hmm - it's an odd one. My advise would be to uninstall and reinstall (if you haven't already), and if it's still playing up to call the BT Cloud helpdesk or email btcloud.support@bt.com.

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Beginner
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Message 5 of 5

Re: BT cloud won't sync with my computer

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Ah . That has worked. Thanks for your help

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