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Beginner
1,247 Views
Message 1 of 3

BT dongle

Hi. When I insert my bt dongle and go to "my computer" all i can see is removable disk G. My dongle thinks it's a thumb drive and will not function. I have never connected using it although I have had it some time. Can anyone please help me connect. thank you..

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BT dongle

Have you downloaded and installed BT connection manager from here?

 

http://bt.custhelp.com/app/answers/detail/a_id/12873/related/1

 

What you are seeing is the micro SD card which is fitted inside the dongle.

 

This may contain a copy of the connection manager, but it may be out of date.

 

You should have registered the dongle when you first received it. If not, you will have to do that, and add credit to the account, before yo can connect to the Internet.

 

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Aspiring Expert
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Message 3 of 3

Re: BT dongle

Which version of windows do you have? If it's Windows 7, make sure you have BT Connection manager open, then just right click the drive G on your 'my computer' window and left click on 'eject'. Wait for 5 minutes and keep an eye on the connection manager. that should fix the problem.