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Aspiring Contributor
64,501 Views
Message 1 of 4

BT email address

I want to send BT an email but finding the address is not easy, can anybody help ?

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Distinguished Sage
Distinguished Sage
64,497 Views
Message 2 of 4

Re: BT email address

BT only use web forms so that each message is given a tracking number so its progress can be followed within BT.

 

This is the starting point.

https://bt.custhelp.com/app/contact/?s_intcid=con_sanda:Help%20Home:L1:contactus:L2:contactushome

 

 

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Newbie
59,272 Views
Message 3 of 4

Re: BT email address

Hello, I've tried that link and cannot seem to get to the web form (I also tried a different URL which used to work some while ago) - do they keep hiding it ???  You can "Complain about moving home" (?), presumably via chat or calling them, but the email form remains elusive.

 

Eventually I found it, at URL https://bt.custhelp.com/app/contact_email/c/1885 - this form proved frustratingly difficult to filll out, as in the middle of logging a complaint it would clear itself and one would have to start again (I suspected it was a "deliberate" feature) - I first would write the complaint details in word pad and then pasting it until I could submit the form.

 

 

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Distinguished Sage
Distinguished Sage
59,268 Views
Message 4 of 4

Re: BT email address

@burnt_egg

What are you trying to complain about, as I am sure someone on here can help?

 

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