The new video welcome for BT Email popped up suggesting a change has just been introduced. Interestingly it includes statements alluding to BT having listened to what the customers want and included features accordingly! Perhaps the first indication of the attributes of any change was predilected by the "Error" code that flashed up after its completion and opening up of the package.
Unfortunately something has been changed but for the worse. Initial observation was a few duplicated emails. OK live with that assuming it's a function of some sort of transition. However, once you try to actually read or manage an email the underlying problems become more obvious. It is typically taking 30 seconds or more to open an email and something similar to move one from the Inbox to another folder. Worst case scenario was over a minute and I even got logged out of BT Email altogether at one point.
A rule didn't appear to have been functioning correctly so I decided to check that with similar unacceptable delays and once again I was logged out.
It is well past time BT Email got properly sorted out as this has been going on for an unacceptably long time. I await feedback from BT with bated breath!!
