Hi all,
I moved in to a newly-built flat and ordered a standard BT broadband service, but it’s never worked since the very beginning. BT Customer Care said my service has been activated (but no connection detected), BT engineer came three times and tested lines were all fine – they could see the internet connection from their testing equipment plugged into my mastersocket, but somehow my Hub4 is always showing a solid orange power light and flashing a red broadband icon (occasionally just flashing orange power light without broadband icon), even we tried other two Hub4s, they were still showing the same lightings without connection. Now it seems BT tech/fault team has no solution and doesn’t know what to do now. Anyone has similar situation or any suggestions? Thanks!
