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skhan786
Aspiring Contributor
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Message 1 of 2

BT engineer

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just saw this message on my account
Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange.
so i dont need to wait for the engineer
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ironman123
Recognised Expert
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Message 2 of 2

Re: BT engineer

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If you are having Infinity FTTC installed,an engineer must vist your home,as the master socket has to have a faceplate fitted.

The info that you are getting only applys to ADSL total broadband,Infinity is VDSL2 so you need a visit.

And the engineer brings an OR modem with him,the HH3 that is needed should be posted to you to arrive about 2 days before your install date.

 

 

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