I'm getting in a bit of a pickle with the BT tv app explanation - we have just upgraded to Entertainment plus so the BT TV app is included. I'd like to get another box to work in the livingroom so have been reading that a subscription to the TV app and an extra box would be needed - as we already have the TV app included do I also need to pay the extra subscription on top of buying the box? The other issue is that the page says we need 23mb in order to have a box in two rooms - we get 22mb (if the wind is in the right direction 🙂 ) but my daughter watches television on a Now TV box at the same time as the other half watches BT football and I'm usually online too all without any issues - so is there something that would make the 23mb essential for the two BT boxes?
I hope that all makes sense! Any advice would be much appreciated.
Best wishes, Tracey
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Having done a bit more careful reading I think its safe to say that I need the multiroom subscription - the boxes don't have the apps on (I hope that's right!), they are for mobile devices.
Can anyone answer the question as to whether BT are very strict about the need for 23mb speed for a second box please. I would ring and ask but the upgrade of our package is showing there is a problem of some sort - everything is working as it should be and I don't want to upset the apple cart by confusing anything 🙂
@captainkirk the ordering system does require that you have speeds above 23Mb and this is to ensure there is enough bandwidth to accommodate both boxes watching an HD channel at the same time and leave enough speed to ensure you can still use the internet and record other IP channels at the same time without issues.
Can you complete a speed test on this link and post the results ensuring to remove your telephone number?
Hello Neil, thanks for the help - I think I've made a bit of a hash copying the results but they are:
As I said before, we regularly have BT TV (football) on along with a NOW tv box in another room and use the computer at the same time as the two tv's streaming without any issue.
Your actual speed test does not matter
You need to go on DSLchecker and see what is the lowest valur for a clean line, this has to be higher than the threshold for multiroom
It could be that your actual speed is higher but you still won't pass the check
I guess the figures below rule us out then - does BT multiroom require more 'juice' than running Now TV and BT TV at the same time?
|VDSL Range A (Clean)||19.6||13.5||2.2||1||11.4||Available||--||--||Yes||--|
|VDSL Range B (Impacted)||17.1||7.7||2.1||0.8||5.2||Available||--||--||Yes||--|
|FTTP on Demand||330||30||--||Available||--||--||--||--|
|WBC ADSL 2+||Up to 1||--||1 to 3.5||Available||--||--||--||--|
|ADSL Max||Up to 1||--||0.75 to 2.5||Available||--||--||--||--|
|WBC Fixed Rate||0.5||--||--||Available||--||--||--||--|
So you are at the top of your group however your clean A low is lower than 23mb so you can't order multiroom
Thanks Interceptor, much appreciated - I had a feeling that would be the case, it's a shame because we watch two feeds now quite happily and without issue.
It's a complicated thing having to crunch numbers to watch tv isn't it - I was talking to my daughter this afternoon about only having three channels to choose from when I was young, her face was a picture and I now feel like a dinosaur 🙂