My elderley mother's BT landline & broadband went down earlier this week. She is in the 01202 area. The BT Engineer came out after a couple of days, said the fault was BT's and it would be fixed. Yesterday at about 6pm after much to-ing and fro-ing, the landline was restored. The engineer switched on the BT Router and left, keen to get away, saying it would be fine in a few hours. It's still not working as of 10 minutes ago, she just called me. Landline yes, but no broadband. Orange flashing light on the router. I am over 200 miles away so cannot help directly. At my request, she has "power cycled" the router but to no avail. BT have told her it's not their fault and the engineer claims - falsely - that the broadband was working when he left. My mother is old but she can tell the difference between blue lights and flashing orange ones on a router. BT have said they will charge her £85 for a call out but they cannot get to her for several days.
So now she has no broadband, she cannot do her internet shopping, so she is running out of food. (I am getting some neighbours to assist but this cannot go on for long). What do you advise?
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by 'power cycled' do you mean just switched router off and on ? if so try and reset hub by pressing the recessed button on back and holding for 20/30 secs until lights flash
check phone line is ok by dialing 17070 option 2 should be silent and make sure number in announcement is correct
Is the hub plugged into the same socket as the phone? could have been unplugged?