pippincp
Sage
320 Views
Message 11 of 27

Re: BT fibre ?


@Mike1608 wrote:

I can't order infinity option 1, what should i do


Order faster BB with fibre. The line won't be capped at 17Mb so if you get any faster it's a bonus. No point in trying to order Infinity as you wouldn't see any difference.

0 Ratings
pippincp
Sage
320 Views
Message 12 of 27

Re: BT fibre ?


@Mike1608 wrote:

That package caps at 15mb


No it doesn't

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Mike1608
Aspiring Expert
243 Views
Message 13 of 27

Offline team

My order is getting no where, call bt on sat to upgrade to unlimited faster broadband, but they have a problem processing my order, they said the offline team will call me next day, but no one called me.
Pls help me out here.
0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
238 Views
Message 14 of 27

Re: Offline team

I would be surprised if any orders are being processed over the holiday period. You would be better waiting until Monday at the earliest and call them back then.

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imjolly
Distinguished Sage
Distinguished Sage
228 Views
Message 15 of 27

Re: Offline team

did you use the options team 0800800030?



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Mike1608
Aspiring Expert
216 Views
Message 16 of 27

Re: BT fibre ?

Yes, but they still can't order the package for me. They said they have to sent it off to the offline team
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Mike1608
Aspiring Expert
166 Views
Message 17 of 27

Re: Offline team

can a mod help me here. After being pass through to serveral department, no one seems to can help. One saids the order is place, one saids the order has fail.

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Mike1608
Aspiring Expert
149 Views
Message 18 of 27

Need a moderator for help

I been trying to get the unlimited faster broadband since 9:30am this morning. Pass through order management team, still can't place an order.
One tells me it's cancel, one tells me it's processing
0 Ratings
Mike1608
Aspiring Expert
148 Views
Message 19 of 27

Re: Need a moderator for help

They cancel my order, which was 14mb-21mb to an adsl order.
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Mike1608
Aspiring Expert
144 Views
Message 20 of 27

Re: Need a moderator for help

With no reason
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