please do not make multiple posts on the same subject as it causes confusion and you can miss a reply the moderators have already been asked to help you
I'm really sorry for the problems you are having with your order.
The best thing for you to do would be to contact our order specialist team and allow them the chance to put things right. I will drop you a private message now which will include the link to the order team whereby you can chat with them online. This order team is based in the UK and will own your complaint until everything is sorted out.
Should you have any further problems after speaking with this team please let us know.
Hi, I am having the same problem. Did you ever get it fixed. I was promise a call back tomorrow, I hope they don't lie.
I was going to upgrade to the unlimited faster broadband, but the order failed. Need a solution from someone to resolve this issue