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j-whitney
Aspiring Expert
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Message 1 of 15

BT home hub 3 reconnecting or not?

Hello, what is happening is happening about once a day.

 

The boadband light will flash orange on the front of my routor and i cant get on the internet while this is happening. But then after the light goes blue again i check the ADSL line stats on the routor and it says it has been connected for well over a day?


is it really reconnecting or is this just a bug in the firmware?

 

thanks

Thanks
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whoosh
Contributor
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Message 2 of 15

Re: BT home hub 3 reconnecting or not?

Me too - sometimes more than once a day, hub stats show no break in connection time

win 7 icon says no internet access for a bit - then it comes back

 

Keith_Beddoe
Distinguished Sage
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Message 3 of 15

Re: BT home hub 3 reconnecting or not?

What does the home hub 3s event log show?

j-whitney
Aspiring Expert
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Message 4 of 15

Re: BT home hub 3 reconnecting or not?

Here is my event log from the past day and a bit. I dont understand it so here it is in one or two posts becuase it goes over the limet Smiley Very Happy

Thanks
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j-whitney
Aspiring Expert
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Message 5 of 15

Re: BT home hub 3 reconnecting or not?

Time & Date Message
 
 
  17:08:15,20 Feb.HTTP User admin login from 192.168.1.64 successfully.
  17:08:01,20 Feb.HTTP User Basic login from 192.168.1.64 successfully.
  17:04:55,20 Feb.Client associated: IP 192.168.1.64, MAC 70:1A:04:CD:FB:30, host PackardBell-PC, Link Rate 130.0 Mbps
  17:04:55,20 Feb.DHCP Lease issued for IP 192.168.1.64 to host PackardBell-PC (MAC 70:1A:04:CD:FB:30), duration: 1 day
  17:04:55,20 Feb.Receive a DHCP request: 192.168.1.64, 70:1A:04:CD:FB:30.
  16:38:47,20 Feb.DHCP Lease issued for IP 192.168.1.70 to host (MAC 00:03:78:BA:59:2A), duration: 1 day
  16:38:47,20 Feb.Receive a DHCP request: 192.168.1.70, 00:03:78:BA:59:2A.
  16:38:44,20 Feb.DHCP Lease issued for IP 192.168.1.70 to host (MAC 00:03:78:BA:59:2A), duration: 1 day
  16:38:44,20 Feb.Receive a DHCP request: 192.168.1.70, 00:03:78:BA:59:2A.
  16:38:43,20 Feb.DHCP Lease issued for IP 192.168.1.70 to host (MAC 00:03:78:BA:59:2A), duration: 1 day
  16:38:43,20 Feb.Receive a DHCP request: 192.168.1.70, 00:03:78:BA:59:2A.
  16:24:18,20 Feb.Client disassociated: IP 192.168.1.69, MAC C4:3D:C7:B9:E0:12, host COMPAQ-PC, Reason Code 8
  15:59:54,20 Feb.Client associated: IP 192.168.1.69, MAC C4:3D:C7:B9:E0:12, host COMPAQ-PC, Link Rate 39.0 Mbps
  15:59:54,20 Feb.DHCP Lease issued for IP 192.168.1.69 to host COMPAQ-PC (MAC C4:3D:C7:B9:E0:12), duration: 1 day
  15:59:54,20 Feb.Receive a DHCP request: 192.168.1.69, C4:3D:C7:B9:E0:12.
  14:08:10,20 Feb.Possible PS or DA. src=61.147.75.56 DST=86.176.130.26 LEN=40 TOS=0x00 PREC=0x00 TTL=103 ID=256 PROTO=TCP SPT=6000 DPT=3389 WINDOW=16384 RES=0x00 SYN URGP=0
  12:37:22,20 Feb.CWMP:session completed successfully
  12:37:20,20 Feb.CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  12:37:18,20 Feb.WAN Auto-sensing detected port DSL
  12:37:18,20 Feb.WAN Auto-sensing last connection port: DSL
  12:37:15,20 Feb.WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
  12:37:15,20 Feb.PPP IPCP Receive Configuration ACK
  12:37:15,20 Feb.PPP IPCP Send Configuration Request
  12:37:15,20 Feb.PPP IPCP Receive Configuration Reject
  12:37:15,20 Feb.PPP IPCP Receive Configuration NAK
  12:37:15,20 Feb.PPP IPCP Send Configuration Request
  12:37:15,20 Feb.PPP IPCP Receive Configuration Reject
  12:37:15,20 Feb.PPP IPCP Send Configuration ACK
  12:37:15,20 Feb.PPP IPCP Receive Configuration Request
  12:37:15,20 Feb.PPP IPCP Send Configuration Request
  12:37:15,20 Feb.PPP CHAP receive success: authentication ok
  12:37:15,20 Feb.PPP CHAP Receive Challenge
  12:37:15,20 Feb.PPP LCP Receive Configuration ACK
  12:37:15,20 Feb.PPP LCP Send Configuration Request
  12:37:15,20 Feb.PPP LCP Receive Configuration Reject
  12:37:15,20 Feb.PPP LCP Send Configuration ACK
  12:37:15,20 Feb.PPP LCP Receive Configuration Request
  12:37:15,20 Feb.PPP LCP Send Configuration Request
  12:37:14,20 Feb.PPP LCP Receive Termination ACK
  12:37:13,20 Feb.OpenWiFi tunnel down
  12:37:12,20 Feb.WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
  12:37:12,20 Feb.PPP LCP Send Termination Request
  12:18:50,20 Feb.Client disassociated: IP 192.168.1.69, MAC C4:3D:C7:B9:E0:12, host COMPAQ-PC, Reason Code 8
  11:32:52,20 Feb.Client associated: IP 192.168.1.69, MAC C4:3D:C7:B9:E0:12, host COMPAQ-PC, Link Rate 39.0 Mbps
  11:32:52,20 Feb.DHCP Lease issued for IP 192.168.1.69 to host COMPAQ-PC (MAC C4:3D:C7:B9:E0:12), duration: 1 day
  11:32:52,20 Feb.Receive a DHCP request: 192.168.1.69, C4:3D:C7:B9:E0:12.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
Thanks
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j-whitney
Aspiring Expert
2,721 Views
Message 6 of 15

Re: BT home hub 3 reconnecting or not?

Time & Date Message
 
 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  07:00:12,20 Feb.Hub Enter Normal Mode.
  07:00:11,20 Feb.WiFi auto selected 20M channel 1 (Restart)
  07:00:11,20 Feb.1-85, 0::2-85, 0::3-83, 0::4-84, 0::5-85, 0::6-83, 2::7-86, 0::8-78, 0::9-85, 0::10-85, 0::11-87, 0::12-86, 0::13-84, 0
  07:00:05,20 Feb.WiFi Up
  07:00:05,20 Feb.WiFi Down
  06:49:02,20 Feb.Client disassociated: IP 192.168.1.69, MAC C4:3D:C7:B9:E0:12, host COMPAQ-PC, Reason Code 4
  05:49:36,20 Feb.DHCP Lease issued for IP 192.168.1.70 to host (MAC 00:03:78:BA:59:2A), duration: 1 day
  05:49:36,20 Feb.Receive a DHCP request: 192.168.1.70, 00:03:78:BA:59:2A.
  05:49:33,20 Feb.DHCP Lease issued for IP 192.168.1.70 to host (MAC 00:03:78:BA:59:2A), duration: 1 day
  05:49:33,20 Feb.Receive a DHCP request: 192.168.1.70, 00:03:78:BA:59:2A.
  05:49:31,20 Feb.DHCP Lease issued for IP 192.168.1.70 to host (MAC 00:03:78:BA:59:2A), duration: 1 day
  05:49:31,20 Feb.Receive a DHCP request: 192.168.1.70, 00:03:78:BA:59:2A.
  05:31:02,20 Feb.Possible PS or DA. src=70.147.126.89 DST=86.176.130.26 LEN=48 TOS=0x00 PREC=0x00 TTL=104 ID=23504 DF PROTO=TCP SPT=4374 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0 OPT (0204058401010402)
  03:00:31,20 Feb.DHCP Lease issued for IP 192.168.1.70 to host (MAC 00:03:78:BA:59:2A), duration: 1 day
  03:00:31,20 Feb.Receive a DHCP request: 192.168.1.70, 00:03:78:BA:59:2A.
  03:00:29,20 Feb.DHCP Lease issued for IP 192.168.1.70 to host (MAC 00:03:78:BA:59:2A), duration: 1 day
  03:00:29,20 Feb.Receive a DHCP request: 192.168.1.70, 00:03:78:BA:59:2A.
  03:00:27,20 Feb.DHCP Lease issued for IP 192.168.1.70 to host (MAC 00:03:78:BA:59:2A), duration: 1 day
  03:00:27,20 Feb.Receive a DHCP request: 192.168.1.70, 00:03:78:BA:59:2A.
  01:00:50,20 Feb.Hub Enter Sleep Mode.
  01:00:50,20 Feb.Client disassociated: IP 192.168.1.65, MAC 88:C6:63:B2:4B:C2, host Jack-iphone4, Reason Code 4
  01:00:50,20 Feb.WiFi Down
  00:40:31,20 Feb.Client disassociated: IP 192.168.1.64, MAC 70:1A:04:CD:FB:30, host PackardBell-PC, Reason Code 8
  22:59:24,19 Feb.Client associated: IP 192.168.1.69, MAC C4:3D:C7:B9:E0:12, host COMPAQ-PC, Link Rate 6.5 Mbps
  22:43:34,19 Feb.CWMP:session completed successfully
  22:43:32,19 Feb.CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  22:43:30,19 Feb.WAN Auto-sensing detected port DSL
  22:43:30,19 Feb.WAN Auto-sensing last connection port: DSL
  22:43:27,19 Feb.WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
  22:43:27,19 Feb.PPP IPCP Receive Configuration ACK
  22:43:27,19 Feb.PPP IPCP Send Configuration Request
  22:43:27,19 Feb.PPP IPCP Receive Configuration Reject
  22:43:27,19 Feb.PPP IPCP Receive Configuration NAK
  22:43:27,19 Feb.PPP IPCP Send Configuration Request
  22:43:27,19 Feb.PPP IPCP Receive Configuration Reject
  22:43:27,19 Feb.PPP IPCP Send Configuration ACK
  22:43:27,19 Feb.PPP IPCP Receive Configuration Request
  22:43:27,19 Feb.PPP IPCP Send Configuration Request
  22:43:27,19 Feb.PPP CHAP receive success: authentication ok
  22:43:27,19 Feb.PPP CHAP Receive Challenge
  22:43:27,19 Feb.PPP LCP Receive Configuration ACK
  22:43:27,19 Feb.PPP LCP Send Configuration Request
  22:43:27,19 Feb.PPP LCP Receive Configuration Reject
  22:43:27,19 Feb.PPP LCP Send Configuration ACK
  22:43:27,19 Feb.PPP LCP Receive Configuration Request
  22:43:27,19 Feb.PPP LCP Send Configuration Request
  22:43:23,19 Feb.PPP LCP Send Termination Request
  22:43:21,19 Feb.OpenWiFi tunnel down
  22:43:20,19 Feb.WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
  22:43:20,19 Feb.PPP LCP Send Termination Request
  22:36:27,19 Feb.DHCP Lease issued for IP 192.168.1.64 to host PackardBell-PC (MAC 70:1A:04:CD:FB:30), duration: 1 day
  22:36:27,19 Feb.Receive a DHCP request: 192.168.1.64, 70:1A:04:CD:FB:30.
  22:36:27,19 Feb.DHCP Lease issued for IP 192.168.1.64 to host PackardBell-PC (MAC 70:1A:04:CD:FB:30), duration: 1 day
  22:36:27,19 Feb.Receive a DHCP request: 192.168.1.64, 70:1A:04:CD:FB:30.
Thanks
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 7 of 15

Re: BT home hub 3 reconnecting or not?

Nothing to indicate anything than the normal HH3 DHCP problem with renewing leases.

 

No drop in PPP session, just normal re-authorisation.

 

See how it goes with a direct Ethernet cable.

john46
Distinguished Sage
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Message 8 of 15

Re: BT home hub 3 reconnecting or not?

have you got hub power down activated ??
01:00:50,20 Feb. Hub Enter Sleep Mode.

j-whitney
Aspiring Expert
2,714 Views
Message 9 of 15

Re: BT home hub 3 reconnecting or not?

So you home hub isnt actualy dropping connection its just reasking for authentication? how would using ethernet help this?

Thanks
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j-whitney
Aspiring Expert
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Message 10 of 15

Re: BT home hub 3 reconnecting or not?

Yes I do its set to power the wifi down at 1am and turn back on at 7am. but how would this cause the broadband light to flash orange? buit the firmware say that it has stayed connected? im confused Smiley Frustrated

Thanks
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