I am reciving the error via browser ''bt hub can't connect to broad band''. This often happens while playing online games which sockets drop, I then check my net via browser and recive this.
The wireless is fine and I'm not losing signal, my net speed is fine when not presented with the error. Why does this occur and is there anyway to resolve this?
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
ADSL line status
|Connection time||0 days, 0:09:10|
|Noise margin (Down/Up)||9.6 dB / 6.3 dB|
|Line attenuation (Down/Up)||19.0 dB / 9.5 dB|
|Output power (Down/Up)||0.0 dBm / 12.3 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||0 / 4294967264|
|CRC Errors (Down/Up)||4 / N/A|
|HEC Errors (Down/Up)||N/A / 0|
|Error Seconds (Local)|
so is the master socket at front door for town house or do all the flats have there own phone line and master socket
Dunno I will have to check this but the master is not in my flat as I traced the cable from my living room and it goes through the floor. Only moved in so I will check later, also I'm getting this problem even browsing the net just cuts off and gives the browser page BT hub can't connect to net.
Also BT vision is connected straight into my router via an ether net cable. The router goes into the only telephone wall box in flat and has a adsl filter fitted.
Just checked for more phone sockets in the property there is only one, I will take cover off after work tomorow and check the test socket if there is one.
If not I guess I will be phoning for an engineer to visit? as the problem persists.
if you get engineer vist and problem is to do with your internal wiring then you will get a bill for £99+