hi, i've just discovered that when i use my hubphone to make a call out, or receive a call in, that i cannot hear anything, although the person on the other end can hear me.
if i press the green call button before dialling i can hear dial tone, if i then press the digit 5 i can hear the dial tone change (don't know what that is all about) so assume that the hub phone is working until i place the call.
i cannot think of any other way to prove whether the speech paths work as this is the only broadband phone that i have. any ideas? i have just plugged a normal phone into the phone socket on the hub and that is one way transmission as well?
Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’
Show your appreciation! Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
Re: BT hub phone 1010 one way transmission on calls
I switched my computer on yesterday morning and the HUB immediately died and rebooted - the hub phone line has been working OK since even though i rebooted the hub myself previously . i've just spoken to a person from BT and he seems to think the problem might have been on the server