I'm currently on FTTP BT infinity 2 and my download will not go over 40mb, tested today I only have 31mb as per images attached
Can this be looked into? or any reason why?
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Can you confirm you are on FTTP (Fibre to the Premises) and not FTTC (Fibre to the Cabinet) Infinity 2.
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
You'd be surprised how many people get the two mixed up. Hope you get your problem sorted!
Your questions are primarily answered by other BT customers. The only employees on our community are the forum moderators and a few subject matter experts. We can easily be identified by our title underneath our username. The replies you will receive are from customers who's only intention is to help, so while we appreciate you have likely come to the forum because something has gone wrong and you are probably very annoyed, please don't take this out on members trying to help