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Kimbrich6
Contributor
627 Views
Message 1 of 22

BT infinity 2 IP Profile help

Currently on infinity 2 and have been for over 12 months.

 

My speed when i signed up was 65-70 meg. im now getting less than 45meg.

 

I have done some research and my IP profile is 45.34 meg according to the bt wholesale speed tester. This was set to 60ish up until the time bt sports ultra was introduced.

 

The bt wholesale adsl checker states my cabinet is: 41.4 high and 31.7 low

 

This was not the case when i signed up and i was getting 60meg. It would seem that the wholesale adsl checker has been changed and speeds lowered...........

 

This is shocking that im paying for up to 72meg service.

 

Please help.

 

Richard

 

 

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21 REPLIES 21
john46
Distinguished Sage
622 Views
Message 2 of 22

Re: BT infinity 2 IP Profile help

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

Tf have a Homehub 5 can you also post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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Kimbrich6
Contributor
616 Views
Message 3 of 22

Re: BT infinity 2 IP Profile help

Screen Shot 2015-12-08 at 8.49.53 p.m..png

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Kimbrich6
Contributor
615 Views
Message 4 of 22

Re: BT infinity 2 IP Profile help

Screen Shot 2015-12-08 at 8.52.01 p.m..png

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john46
Distinguished Sage
612 Views
Message 5 of 22

Re: BT infinity 2 IP Profile help

have you tried connecting to the test socket
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Kimbrich6
Contributor
612 Views
Message 6 of 22

Re: BT infinity 2 IP Profile help

Screen Shot 2015-12-08 at 8.54.47 p.m..png

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Kimbrich6
Contributor
611 Views
Message 7 of 22

Re: BT infinity 2 IP Profile help

all done via test socket

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john46
Distinguished Sage
598 Views
Message 8 of 22

Re: BT infinity 2 IP Profile help

unfortunately there is little that can be done as your noise margin is around it default and you are connected to the test socket it looks like a possible cross talk issue due to increased cabinet use
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Kimbrich6
Contributor
590 Views
Message 9 of 22

Re: BT infinity 2 IP Profile help

Thanks for the help.

 

so my speed has decreased due to bt signing up other users on the cabinet?

 

Bit unfair really. When i signed up my estimated speed was much fast. false advertising really.

 

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pippincp
Sage
568 Views
Message 10 of 22

Re: BT infinity 2 IP Profile help

With those speeds you are getting now it would be worth considering downgrading to Infinity 1 and saving a couple of quid.

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