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DrWolfenstein
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Message 1 of 10

BT infinity 2 speed has dropped to death...

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noticed last night i was having speed issues down to about 8mg and i have checked three times today and its about the same between 8-12mg, i've had Infinty for about 1 and a half months its been fantastic so far with a connection of 78mg so i could never complain. I have run three tests today on the BTW Performance page i'm using a new ASUS laptop running windows 7, can i get a mod to contact me please. I have done tests on the laptop my phone and xbox one they alll show the same thanks for reading...

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ray_dorset
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Message 2 of 10

Re: BT infinity 2 speed has dropped to death...

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Can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home or http://bthub.home

Please miss out any data you don't want to post

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imjolly
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Message 3 of 10

Re: BT infinity 2 speed has dropped to death...

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have you tried using an ethernet cable instead of wireless and see what download speed that shows



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DrWolfenstein
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Message 4 of 10

Re: BT infinity 2 speed has dropped to death...

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1. Product Name: HomeHub52. Serial number: +076284+14360003513. Firmware version: v0.07.03.0814-BT (Type B) Last updated 24/2/20154. Board version: 015. VDSL uptime: 4 days, 04:37:336. Data Rate: 20000 / 623717. Maximum Data Rate: 22042 / 654188. Noise Margin: 6.5 / 6.69. Line Attenuation: 0.0 / 17.310. Signal Attenuation: 0.0 / 0.011. Data sent/received: 1.7 GB / 63.4 GB

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DrWolfenstein
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Message 5 of 10

Re: BT infinity 2 speed has dropped to death...

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 only got a speed of 12mg with the ether net cable plugged in i tried this morning

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imjolly
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Message 6 of 10

Re: BT infinity 2 speed has dropped to death...

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can you run btspeedtester diagnostic test with ethernet cable and post the results please

 

 

btspeedtester



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ray_dorset
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Message 7 of 10

Re: BT infinity 2 speed has dropped to death...

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According to your Helpdesk info your data rate is:
Data Rate: 20000 / 62371
Doesn't look like a problem.

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DrWolfenstein
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Message 8 of 10

Re: BT infinity 2 speed has dropped to death...

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looks like a problem when i'm only getting 8-12mg when i was hitting over 50 the otherday?
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ray_dorset
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Message 9 of 10

Re: BT infinity 2 speed has dropped to death...

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Is it all the time or only certain times?

If right now can you run this speedtest please? http://www.thinkbroadband.com/speedtest/speedtest2.html
And post the results
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If you found this post helpful, please click on the star on the left
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DrWolfenstein
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Message 10 of 10

Re: BT infinity 2 speed has dropped to death...

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no worries i factory reset the router its been solved thanks anyway people

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