I'm sure that many people have spoken about this issue but mine is ridiculous.
My BT infinity 2 was installed on Tuesday and it is really slow.
I was promised 62.3 mbps download and 20.0 mbps upload. Now I know speeds vary but what I am getting is well off. It is so bad, it’s beyond a joke. It does state on the website that speeds should only vary by 1-2 mbps from the estimate.
Now check out my speeds below.
1. Best Effort Test: -provides background information.
Download speedachieved during the test was - 5.23 Mbps
2. Upstream Test: -provides background information.
Upload speed achieved during the test was - 11.86Mbps
I have done multiple speed tests throughout the day and the highest I managed to get is 22 mbps which is still bad. It seems like my upload is a lot of the time double my download.
I feel like I have mis-sold their broadband. I was previously on O2 and paying £4 a month (due to my loyalty) and getting an average of 7mb. Now I’m paying five times the amount for less speed. The only thing that is better is the upload. My phone has always been with BT so I assumed it would better to transfer to BT infinity.
Not only that, I have a three floor house and when I enquired about the wireless range of Home Hub 3 to BT, they told me this router had around a 100 foot range. The funny thing is, I can’t get connection on the third floor and it’s only about 40 feet up at the most. Talk about, being told utter rubbish.
Can anyone shed any light on this? What I can do, if there is anything I can do? And do I have a right to cancel?
As you mention wireless, are you connecting wireless?
Who ever told you would get single up to 100ft should be fired. It probably does support 100ft but without any walls or interfance on the way, there is no way someone could tell you whether wireless will work somewhere as they have no idea how your home is builit.
Are those speed tests run wired or wireless? Even if it doesn't make sense for you in the long term, you will get a much better idea of where issues are if you can run some wired tests.
Distances for wireless are very difficult to be precise about. The number of walls and floors in between tends to be much more important than just the distance. Some walls, for example if using foil lined plasterboard, are really bad for wireless. Also, try to make sure the router and device aren't placed near radiators or pipework. Unfortunately, though BT emphasize that the HomeHub is the best wireless router they have every issued, they don't point out that it still isn't all that good.
To get the best out of wireless, install inSSIDer (free) on your machine and check out the information it gives. You may find that moving the router or the device a small amount makes a big difference to reception. Also, inSSIDer will help choose the best wireless channel.
If it is not feasible to run wires, you may find it worth investing in Powerline adaptors.
You won't have the right to cancel for wireless problems. If the broadband line really won't reach 12Mbps download you probably do have the right to cancel.
Your profile is really good. So the problem would appear to be in the router.
if you are connecting wirelessly then follow what sjtp has written and def check what channel works best.
as a comparison I am completely wireless on a 50 profile and get 45 upstairs - diagonally through a semi detached
dont put your router near big metal stuff- rads and fridges are a no no
get yourself an ethernet cable and I think will be a different story.
you have a 77.43 profile meaning you got lucky and your line is the max 80meg sync.
The issue looks clearly to be with wireless.
im having the same trouble only getting 23 and was set to get 50 plus not happy but loads better than i was getting b4 swopping was getting in the high 50s when first fitted now dropped well down would changing channels help or is that only help for wifi new to all this so any help is good help would call them but you still have no change so dont see the point