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pearse67
Beginner
620 Views
Message 1 of 8

BT infinity 2 speeds dropping to around 5 mbps

I'm having multiple problems with my fiber broadband and homehub 3.

I've had infinity for 3 years next month and until recently raved about speeds but I'm now getting speed test download results of 4 and 5 mbps. Upload isn't seeing as much of a drop.

I've checked dslchecks.bt.com and the FTTC impacted results should be 57.8 Mbps, I'm getting nowhere near this. Is this down to oversubscribed my cabinet if so is there anything bt can do to correct this?
[URL=http://s1055.photobucket.com/user/pearse67/media/Mobile%20Uploads/Screenshot_2015-05-26-20-47-13_zps...
[URL=http://s1055.photobucket.com/user/pearse67/media/Mobile%20Uploads/Screenshot_2015-05-26-20-49-17_zps...
[URL=http://s1055.photobucket.com/user/pearse67/media/Mobile%20Uploads/Screenshot_2015-05-26-20-50-08_zps...
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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: BT infinity 2 speeds dropping to around 5 mbps

Run btspeedtester and when first test completes then run diagnostic test and post results rather than links

btspeedtester



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pearse67
Beginner
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Message 4 of 8

Re: BT infinity 2 speeds dropping to around 5 mbps

Apologies, I'll do that now
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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: BT infinity 2 speeds dropping to around 5 mbps

Unfortunately as you have a hh3 and modem there are no meaningful stats unless you have an unlocked modem

 

Are you connected wired or wireless?



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pearse67
Beginner
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Message 6 of 8

Re: BT infinity 2 speeds dropping to around 5 mbps

ok, I've done the BT  speed test, twice and the results are interesting... beautiful 75Mbps dl when I do exactly as the test asks, hard wired into the hub.

 

but back to 4.8 Mbps dl when I run the test from exactly the same laptop, seconds later but on Wifi...

 

Is my old Homehub3 knackered?

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licquorice
Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: BT infinity 2 speeds dropping to around 5 mbps

Is it a type A or type B?

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john46
Distinguished Sage
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Message 8 of 8

Re: BT infinity 2 speeds dropping to around 5 mbps

have you tried changing wireless channels manually also are your laptops wireless card drivers up to date and wireless N enabled
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