From your post can I Assume your phone is working OK?
Is there any noise on phone line. Try quiet line test dial 17070 option 2 should be quiet and best with corded phone
What colour are hub lights when you try and connect?
I don't own a landline phone so I haven't checked.
The hub lights are a steady orange power light with a flashing red b.
I can connect to my router and the connection there is fine, although the hub has no internet connection.
You need to borrow a phone or invest £5 at argos and get a landline phone so you can check to see if you have a dial tone. If there is no tone that will explain why your broadband does not work and that you need to phone 151 and get a phone engineer not a broadband engineer
Thanks for the replies, I wish I was told this on one of the many many phone calls I made.
phone customer services and get engineer visit now you can show phoneline is ok