I recently upgraded to BT infinity 2 from BT infinity 1 after receiving an offer to re-sign a contract, the agreement stated that my upload should be 16-20 Mbps and download 52-70 Mbps.
Prior to upgrading my speeds were on average 9.41 and 45.87 respectively.
After the upgrade my speeds were on average 9.46 and 45.96.
My new contract started on 1 Feb 2017 so there's been plenty of time for the 'new' connection to settle.
Have I been had or is there something that can be done to get the connection speeds I was promised?
As you were already below the Infinity1 maximum speed cap of 55M, upgrading to Infinity2 will have no effect.
Thanks for the replies, I am connected to the master socket. As for the previous comment, if there is no chance of my connection achieving those speeds why am I being offered an upgrade and estimated speeds of 52-70? Would this be considered acceptable practice for BT?
Sorry for the delay.
|6. Data rate:||9999 / 48942|
|7. Maximum data rate:||21185 / 55776|
Thanks for the reply Webby, that was in the test plate, so do you have any ideas about what I can say to get the engineer? I sort of dread calling up BT support without a very clear definition of what I need otherwise it seems to take 3 or 4 calls being bounced around repeating the same steps to get to the point where I started.
Thanks again for your help.