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imjolly
Distinguished Sage
Distinguished Sage
921 Views
Message 11 of 37

Re: BT infinity FTTC slow speeds in the evening

if congestion you would normally expect download speed ok off peak and slow during peak hence request to run btspeedtester during the day  must be done with wired conenction



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john46
Distinguished Sage
911 Views
Message 12 of 37

Re: BT infinity FTTC slow speeds in the evening

yes although they may already be aware and working on a fix for the problem as it will be affecting others
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cgb70
Aspiring Contributor
898 Views
Message 13 of 37

Re: BT infinity FTTC slow speeds in the evening

Yes I will do a test in morning and post results here .
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cgb70
Aspiring Contributor
863 Views
Message 14 of 37

Re: BT infinity FTTC slow speeds in the evening

morning test.JPGmorn test.JPGhere are my results taken at 07.57 this morning

 

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licquorice
Distinguished Sage
Distinguished Sage
857 Views
Message 15 of 37

Re: BT infinity FTTC slow speeds in the evening

Would appear to be a congestion problem as speed is much improved off-peak.

cgb70
Aspiring Contributor
854 Views
Message 16 of 37

Re: BT infinity FTTC slow speeds in the evening

Yeah,my fear is phoning support and it taking them 3 months to come to the same conclusion.That is what happened back in 2015 😞

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Webby
Distinguished Sage
849 Views
Message 17 of 37

Re: BT infinity FTTC slow speeds in the evening

Mods should be along soon to offer assistance
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JohnC2
Moderator
Moderator
817 Views
Message 18 of 37

Re: BT infinity FTTC slow speeds in the evening

Hi @cgb70 Sorry about your slow speeds in the evening.

 

We will be happy to look into this further for you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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cgb70
Aspiring Contributor
806 Views
Message 19 of 37

Re: BT infinity FTTC slow speeds in the evening

I've submitted the information to you.Thanks 🙂
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cgb70
Aspiring Contributor
804 Views
Message 20 of 37

Re: BT infinity FTTC slow speeds in the evening

If I've missed any info off the form just ask me to re submit. 🙂
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