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gavsafc
Contributor
1,176 Views
Message 11 of 16

Re: BT infinity faceplate

What would I do if I want to use an rj11 from plate to hub? Buy a vdsl plate and install myself?
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jac_95
Guru
Guru
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Message 12 of 16

Re: BT infinity faceplate

Hi gavsafc

 

Does your current Mastersocket's faceplate look like any of these:

a)vdsl-faceplate.jpgor b)adslsocket.png

 

If it does then this is a pre-filtered master socket which means that you can just conect a rj11 cable from the DSL port of these types of master socket faceplates and connect the other rj11 connector to the HomeHub 5.

With these types of master socket (shown above), you don't need microfilters.

 

If your master socket is a BTNTE5 master socket which looks like this:

Then for the FTTC self install you can use a microfilter with the rj11 connector from one end of the modem cable connected to the dsl port of the microfilter and the other end to the dsl port of the HH5.

 

The same type of connection for the modem cable is used for both FTTC and ADSL (ie rj11), we have a "VDSL" mk2 pre-filtered faceplate for our adsl broadband (due to our line being very long) and the rj11 modem cable comes from the dsl port on the mk2 faceplate and connects to dsl port on the router. 


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gavsafc
Contributor
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Message 13 of 16

Re: BT infinity faceplate

jac_95, thanks for this, my faceplate is the bottom one, if it's pre filtered then is it still ok to connect a microfilter to it so I can use an rj11 cable.
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jac_95
Guru
Guru
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Message 14 of 16

Re: BT infinity faceplate

thanks gavsafc,

 

As you have a BTNTE5 master socket and having a FTTC self-install then you will need to use a microfilter which will filter the VDSL2 and voice signals.

 

Then use a rj11 modem cable (supplied with the Homehub 5) to connect one end of the modem cable to the dsl port of the microfilter and the other rj11 connector to the dsl port of the HH5.


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Colin_London
Recognised Expert
1,110 Views
Message 15 of 16

Re: BT infinity faceplate

I'm on my third faceplate now- they keep failing and making the phone line go crackly.

I now have a mK2 faceplate which has fixed the crackling - just hope it lasts a bit longer than the others did.
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gavsafc
Contributor
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Message 16 of 16

Re: BT infinity faceplate

Colin_London, I actually don't use the phone so no need to have it plugged in, pleased yours is sorted as I know how much of a pain it can be! I also had a new phone line from house to cabinet fitted a few months back, I would always advise people to have theirs checked when a problem occurs as more often enough are the main cause.
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