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Beginner
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BT infinity home hub 5 not seeing sky box & no ondemand help please...

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hi,

On the 18/12/14 I joined BT infinity 1 with a home hub 5 router. I was prevouisly with SKY broadband and had ondemand.

The sky+ box has a wired connection to the router as it doesn't have wi-fi, however the sky box under network option says fail. Also my home hub 5 is not showing the sky box under home network - devices.

Is there any  way to fix this please?

 

Thank you.

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Beginner
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Message 2 of 3

Re: BT infinity home hub 5 not seeing sky box & no ondemand help please...

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ok nevermind fixed the problem. Just tried a different lan cable (which happen to be the one I got with the HH5). Any ideas why that fixed the problem? cos i'm fairly sure it was working before infinity when I was with sky BB.
cheers
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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: BT infinity home hub 5 not seeing sky box & no ondemand help please...

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Could just be a broken connector or one of the wires inside the connector coming loose.

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