In the last few weeks our BT hub has started to fail and all devices connected are not able to access the internet despite having fine wireless connections to the hub. If I turn the hub off and on again it works fine, but this is only a temporary fix and needs to be repeated each time the external connection fails.
When I run the online diagnostic test using my phone number it doesn't report any problems.
Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254
Lines 1-13 will be enough
Yes, that's what I meant, sorry.
In order to rule out the Homehub as potentially being the device responsible for your problems, you can connect the Openreach modem directly to the PC and see if the connection improves.
To do that follow these steps:
Step 1: Remove the homehub from the modem cable
Step2: Connect your pc/laptop to the modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username email@example.com and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
However, please note that this will stop any other access apart from the PC