BT infinity slow speeds at peak times

[Draj]

Hi

I've got slow speed at peak times, I get approx 5 mb  download upload approx 10.

Off peak I get approx 48 download  and 10 upload. 

Please help

[PaddyB]

Hi @Draj,

Welcome to the community forum. I'm sorry to hear that you are experiencing a slow down during peak times.

Please can you run the BT Speed test using the link http://speedtest.btwholesale.com/, the next time you notice the slow down? You'll need to run that test using a wired connection . Once the first test completes, please run the "Further Diagnostics" as this will test your speeds over the BT network and should help us to identify where the slow down is occurring.

Once you have run that test, please post back the results?

Thanks

PaddyB

[Draj]

Hi

I ran the test a few times, each time I ran further diagnostics i kept geting the following error

Are you able to see the results your end?

[pippincp]

Just keep trying during peak times.

[Draj]

Hi

Just managed to run further diagnostics, see attached.

[john46]

Please do not run any further tests as it will overwrite that result on BT Wholesales' servers

[DavidM]

Thanks for posting the results @Draj. Which exchange are you connected to?

Cheers

David

[Draj]

According to a search I did I should be connected to Thurnby, leicestershire

[DavidM]

Hi @Draj,

Thanks for confirming that. There are no problems at the Thurnby exchange but further back there are problems at Leicester Central which requires further infrastructure. There are plans in place for that to be completed on the 10/02/17.

Cheers

David

[Draj]

Ok

Thank you for looking into this.