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Dungiven
Contributor
1,209 Views
Message 1 of 20

BT infinity upgrade reversal

Just had my upgrade completed but there is zero increase in download/ upload,now i am stuck on a new  18 month contract,hardly seems fair if no increase,can my upgrade be reversed so i am placed back on my original contract?

I was getting 25 meg download, 3 meg upload,(wired)..my personalised quote from BT said i would get 69 meg download and 20 meg upload.

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19 REPLIES 19
Webby
Distinguished Sage
1,201 Views
Message 2 of 20

Re: BT infinity upgrade reversal

Was your speedtest ran wired or wireless?

What site did you test your speed on?
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Nige32
Aspiring Expert
1,193 Views
Message 3 of 20

Re: BT infinity upgrade reversal

Hi

    I do not think BT will do anything until the 10 days has passed.

You never know the speed may increase during this time. 

 I would give it the ten days and then reset your modem and HH3, if its still the same as you were getting before the upgrade then contact BT and see what they will do to help you.  

 

Edit. I suppose you could try and reset your modem once and see if that helps

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Jumpinbeans
Beginner
1,163 Views
Message 4 of 20

Re: BT infinity upgrade reversal

It may be tricky getting the new contract terminated as they have no cooling off period but I would suggest contacting them and making them aware of your problem (maybe get a reference number) so they and you can track it over the 10 day adjustment period. I'd say you would need to speak to the accounts team.
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Dungiven
Contributor
1,067 Views
Message 5 of 20

Re: BT infinity upgrade reversal

Wired test using btspeedster today,speed showed as 0.00 download and 0.03 upload,will not let me do the test again as comes up with an error message, tried speedtest.net and have got readings from 1.3mb download to 6mb download (wired) Have just tried a wireless connection using speedtest.net and getting as of 14.58pm 18.20 mb download, 3 mb upload ( same as before upgrade),when i phoned bt yesterday they said my profile was showing as up to 8mb broadband? and they would reset it and i should see an increase in 2-3 hours ,this was at 6pm yesterday, however thats when  things went into full reverse and speeds became almost non-existent,does anyone know if BT can hold you to a new contract if there are no speed increases after the upgrade? i have unplugged my hub a few times as suggested by some people with no benefit.

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mitchgoeswild_199
Contributor
1,055 Views
Message 6 of 20

Re: BT infinity upgrade reversal

You can only do 1 test an hour on the bt speedtest it does say! Thats why you got an error message

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Dungiven
Contributor
1,047 Views
Message 7 of 20

Re: BT infinity upgrade reversal

I thought it was every 20 mins, didnt realise it was every hour, will try again.

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D-ave
Expert
1,007 Views
Message 8 of 20

Re: BT infinity upgrade reversal


Dungiven wrote: does anyone know if BT can hold you to a new contract if there are no speed increases after the upgrade?

As I recently posted in another thread, I think they should be willing to let you revert to your previous contract expiry date in a case like that (after you give them time to 'fix' it - say 10 to 20 days).

 

If you went to a consumer/small claims court with such a case, I suspect that you'd win and BT would know this, so they'll probably let you do it.

 

 

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Dungiven
Contributor
971 Views
Message 9 of 20

Re: BT infinity upgrade reversal

I was thinking the same, have managed to get BT to raise a fault,no easy achievement, getting an update tomorrow.

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sniper
Aspiring Contributor
965 Views
Message 10 of 20

Re: BT infinity upgrade reversal

I've fallen for exactly the same con.
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