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shought
Aspiring Expert
763 Views
Message 1 of 25

BT infinity very poor speeds

Hi all,

 

Please view the image below.

 

I was quoted I would get 62down and 19 up

2012-09-09-15-39-41-GLPE.png

 

However after running the line check:

 

Download Speed: 18.64

Upload Speed: 4.99

Ping: 38

 

----------------------------------
Test 2

---------------------------------

 

Download Speed
18.64 Mbps

0 Mbps 19.11 Mbps
Max Achievable Speed

 

^^^^ This was at 29.68 yesterday why has that gone so low? 

 

----------------------------------

Upload Speed
4.99 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 4.99Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

 

----------------------------------

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24 REPLIES 24
john46
Distinguished Sage
748 Views
Message 2 of 25

Re: BT infinity very poor speeds

no downstream IP Profile shown
test 1 is not needed to be posted
download speed will constantly vary according to general internet usage
0 Ratings
shought
Aspiring Expert
744 Views
Message 3 of 25

Re: BT infinity very poor speeds

Hi there, I have just done another test view screenshot below:

 

2012-09-09-16-00-25-POVP.png

 

Why would they said I can get 60mb down when i dont get anywhere near that? i wouldn't mind if I had 50 down and 15 up or something. But I am getting no where near the speeds I was quoted... 

0 Ratings
john46
Distinguished Sage
727 Views
Message 4 of 25

Re: BT infinity very poor speeds

how long have you had infinity ?
It looks like you have been suffering line noise which has caused your line to be seen as unstable and the DLM has reduced your IP Profile in an attempt to stabilise your connection all you can do is wait for the DLM to reset your line as and when it sees the line as stable gain
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shought
Aspiring Expert
717 Views
Message 5 of 25

Re: BT infinity very poor speeds

I have had infinity about 5 days. Why? 

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john46
Distinguished Sage
713 Views
Message 6 of 25

Re: BT infinity very poor speeds

just trying to get all the details so we can see any possible reasons for the problem
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shought
Aspiring Expert
712 Views
Message 7 of 25

Re: BT infinity very poor speeds

Okay thanks please reply when you have all details. thankyou.
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john46
Distinguished Sage
699 Views
Message 8 of 25

Re: BT infinity very poor speeds

the answer to your problem is in my earlier post your line has been seen as unstable and the DLM has reduced your IP Profile trying to stabilise your line all you can now do is wait until the line is seen as stable again and then the DLM will release the line and your speed will start to increase again
0 Ratings
shought
Aspiring Expert
696 Views
Message 9 of 25

Re: BT infinity very poor speeds

Right so after 10 days I should have 60 down and 19 up roughly? give or take 5 or 10mbits?

Is there anything that can be making the line unstable?
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john46
Distinguished Sage
693 Views
Message 10 of 25

Re: BT infinity very poor speeds

Not necessarily 10 days there is no fixed time scale for the DLM to reset you just have to wait it may start going up slowly
the most likely cause was random line noise that has caused the problem
0 Ratings