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Contributor
1,009 Views
Message 1 of 21

BT infinity2 upgrade error:This offer is only available to BT Infinity customers.

I get the following error when upgrading to "Infinity 2" online, despite me having had Infinity since it arrived at my exchange a year ago!

 

Any ideas?

 

  We're sorry....

This offer is only available to BT Infinity customers. Please visit www.bt.com/infinity to find out more.

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Distinguished Sage
1,008 Views
Message 2 of 21

Re: BT infinity2 upgrade error:This offer is only available to BT Infinity customers.

Just a system error bud. Call 150 and order it over the phone 🙂
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Contributor
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Message 3 of 21

Re: BT infinity2 upgrade error:This offer is only available to BT Infinity customers.

I had the exact same error and it was because my Infinity and phoneline wasnt linked together so they had to do that before I was able to upgrade my speed, all in all it took about a week to do.

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Contributor
1,001 Views
Message 4 of 21

Re: BT infinity2 upgrade error:This offer is only available to BT Infinity customers.

I tried 150 and 152 but both closed, I work silly hours 😞
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Highlighted
Contributor
994 Views
Message 5 of 21

Re: BT infinity2 upgrade error:This offer is only available to BT Infinity customers.

Just dialled 150, went through all the button pushing to be told we're closed....Arghhhhh
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Highlighted
Distinguished Sage
977 Views
Message 6 of 21

Re: BT infinity2 upgrade error:This offer is only available to BT Infinity customers.

8am-9pm I believe bud.
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Guru
964 Views
Message 7 of 21

Re: BT infinity2 upgrade error:This offer is only available to BT Infinity customers.

Same happened with me. Couldn't order on line as I have a bundled package of phone, broadband & tv. By the same token though I was told the package couldn't be broken and therefore upgraded my speed without the need for a new package.
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Beginner
948 Views
Message 8 of 21

Re: BT infinity2 upgrade error:This offer is only available to BT Infinity customers.

Had the same issue, this is how i solved it.

 

Try a different browser(used my ipad in this case) but do not log on to my bt and go directly to the upgrade link (http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29280) and enter your phone number and post code manually and whoala! 

 

After you've completed the order it should appear on My BT normally.

 

Regards,

HL

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Highlighted
Contributor
883 Views
Message 9 of 21

Re: BT infinity2 upgrade error:This offer is only available to BT Infinity customers.

Using IE instead of FF gave me the same error; I'll have to call from work today and see if I get anywhere 😞

 

Thanks for all the help.

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Highlighted
Guru
865 Views
Message 10 of 21

Re: BT infinity2 upgrade error:This offer is only available to BT Infinity customers.

Try using google chrome, for me it's one of the best, have the least amount of problems with it.
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