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James_ftw
Beginner
443 Views
Message 1 of 4

BT internet is being blocked by TalkTalk

Hi

I've recently got BT broadband and a homehub.

However whenever I try to get on gaming it gambling websites it tells me it has been blocked by TalkTalk HomeSafe.

TalkTalk can't help me and I've ring BT but they too can't seem to help. Can anyone help resolve the issue ?
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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
429 Views
Message 2 of 4

Re: BT internet is being blocked by TalkTalk

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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RobbieMac
Moderator
Moderator
398 Views
Message 3 of 4

Re: BT internet is being blocked by TalkTalk

Hi @James_ftw

 

Welcome to the forum and thanks for your post!

 

Strange issue!  I honestly have no idea how you're seeing this as you have said you have moved over to BT Broadband.  Sorry you're having this problem.

 

Can you send us over your details so that we can look into this for you from here?  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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Deathtrap3000
Recognised Expert
359 Views
Message 4 of 4

Re: BT internet is being blocked by TalkTalk

Have you tried a different device to rule out problems with your current device?
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