I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the forum and thanks for your post!
Strange issue! I honestly have no idea how you're seeing this as you have said you have moved over to BT Broadband. Sorry you're having this problem.
Can you send us over your details so that we can look into this for you from here? Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.