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sande
Aspiring Contributor
685 Views
Message 1 of 4

BT internet password not working

My BT password and BT e-mail password has until now been the same.  However it no longer works when I try to get into my BT e-mail   ...... @btinternet.com.     When I ask for it to be reset - so I can move on! - it asks me a security question - the name of my primary school.  I answer that correctly - I'm not likely to have ever forgotten it! - but it tells me I've given the wrong answer which I have not.

 

Could I please have some advice as to where I can go from here to get back into my BT e-mails?   Thanks.

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3 REPLIES 3
Andy_N
Distinguished Guru
669 Views
Message 2 of 4

Re: BT internet password not working


@sande wrote:

@MY BT password and BT e-mail password has until now been the same.  However it no longer works when I try to get into my BT e-mail   ...... @btinternet.com.     When I ask for it to be reset - so I can move on! - it asks me a security question - the name of my primary school.  I answer that correctly - I'm not likely to have ever forgotten it! - but it tells me I've given the wrong answer which I have not.

 

Could I please have some advice as to where I can go from here to get back into my BT e-mails?   Thanks.


Hi.

 

How are you checking your email? Is it via webmail or mail client?

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sande
Aspiring Contributor
657 Views
Message 3 of 4

Re: BT internet password not working

I'm not. I can't access the BT one for the reasons explained.   BT is not my main e-mail address.  I mainly use hotmail but I still need to see BT for some messages.  Thanks - I hope you can help.

 

 

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Andy_N
Distinguished Guru
629 Views
Message 4 of 4

Re: BT internet password not working


@sande wrote:

I'm not. I can't access the BT one for the reasons explained.   BT is not my main e-mail address.  I mainly use hotmail but I still need to see BT for some messages.  Thanks - I hope you can help.

 

 


Hi again.

 

How often do you check your BTinternet email address?

 

I believe you will need moderator help for this scenario.

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