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Aspiring Expert
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Message 1 of 26

BT just misleading and miss-selling promised 39.99mb

So im going to spend time writing this

 

So where to start bt promised me on the phone i would get 39.99mb download so i thought okay that sounds great even tho i would be happy with 35mb download..

 

BT installed it yay went on the way to install other peoples infinity so 2 days 30mb its okay i thought then boom 25mb download hmmm...

 

phoned BT hello how can i help you.... i said well i was getting 35mb download know im geting 25mb download she said we will send a BT Guy out i said okay....

 

26th nov 2011 knock knock so he comes in my house tests it all and then for him to say 25mb is a good speed and im 0.9km from the cab

 

so im going to phone bt get my tapes of the vocie contract tape stating what i was promised i have read the speed terms all night and which it says it can be off 1-2mb or 1-2 higher my speeds are well off and im not happy 

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25 REPLIES 25
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Distinguished Guru
687 Views
Message 2 of 26

Re: BT just misleading and miss-selling promised 39.99mb

Hi

How long have you hade the infinity installed?

(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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Aspiring Expert
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Message 3 of 26

Re: BT just misleading and miss-selling promised 39.99mb

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Aspiring Expert
669 Views
Message 4 of 26

Re: BT just misleading and miss-selling promised 39.99mb

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Highlighted
Expert
585 Views
Message 5 of 26

Re: BT just misleading and miss-selling promised 39.99mb

The speed you're getting is the best your line can support, at the moment of sale its not 100% guaranteed speed. As stated online its an estimation based on other lines like yours. For me it says 39.9 download and 8 upload, I get 63 download and 20 upload, the estimation can sometimes be wrong for many reasons. As you're 900M away from the cabinet your speed seems around normal, the decrease in speed was most likely caused by noise/errors etc which caused dml to lower your speed, if its not gone up for a long time then this is the maximum speed your line can handle at a stable rate and it won't change.

 

*Edit: take a look at this graph, http://www.buckconsult.co.uk/fttx/graphvdsl2.png this will show you that 39.9 was accurate as a estimate for your line under the best possible conditions.*

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Expert
565 Views
Message 6 of 26

Re: BT just misleading and miss-selling promised 39.99mb

Chill, 25Mb Down and 4Mb Up is really good. Think of the people that are still stuck on BT Broadband ADSL and are getting 1Mb Down and 448Kbps Up, then have a good hard long think about what you are saying?. 😉

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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Aspiring Expert
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Message 7 of 26

Re: BT just misleading and miss-selling promised 39.99mb

I usually get a solid 30/31 in speed.  Recently we had a line fault and that in conjunction with decorating the room the router is in has resulted in DLM kicking in and for a while it dropped to 18mb.  Two weeks later and were back around 25.

 

The interesting thing to me in all this was if i hadnt used speedtesters i would never have known.  Web pages open at the same speed, netflix works in hd without buffering still as does bt vision.  If anything this has taught me that the speedtest sites whilst useful dont really matter that much.

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Distinguished Sage
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Message 8 of 26

Re: BT just misleading and miss-selling promised 39.99mb

or some that cannot even get a broadband service at all and are still on dial up services at 56k down 

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Expert
554 Views
Message 9 of 26

Re: BT just misleading and miss-selling promised 39.99mb

I hear that John!!!. 😉

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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Expert
497 Views
Message 10 of 26

Re: BT just misleading and miss-selling promised 39.99mb

Sorry to have to say this again but I have to agree with the topic of this thread, as already posted from the online speed checker used at point of sale:

 

"The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted."

 

If this is not giving a potential customer a false indication then explain why I'm currently sitting with an ip profile 15Mb below my estimate.

 

As for "oh it's really good based upon some poor sole on ADSL, 56k, 28k or a wet piece of string with two cups attached, why are you complaining?" well it's blatantly misleading on BT's part that's the point. What each of us deem acceptable is strictly personal to us as individuals, it's what we expect based upon the information we are given that is relevant.

 

If you are happy with your service regardless of what you believe you were sold then great, I'm extremely happy for you but others who are not also have their own reasons and a right to express their own opinions so respect them rather than coming across as total fanboys.

 

Apologies if I have offended anyone but arguing you should accept what is given rather than what you were told in good faith really boils my p&^%. I hardly think you would use the same argument at a cash point when £100 was requested and taken from your account but you got £60 from the machine, apathetic!

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