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Distinguished Expert
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Message 11 of 26

Re: BT just misleading and miss-selling promised 39.99mb

the difference is theirs something wrong with your connection but the op has a long line and his speed is bang on for the length
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Expert
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Message 12 of 26

Re: BT just misleading and miss-selling promised 39.99mb

I have never officially been told there is an issue with my connection, even after the last Openreach visit which incidentally admitted he was an apprentice and his test equipment was faulty.

 

Hopefully I will know this for certain if the next visit happens on Saturday.

 

Regardless he seems to have been given the impression he will get almost 40Mb but currently gets 25Mb. If it's a long line issue the estimate should reflect the reality.

 

 

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Distinguished Expert
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Message 13 of 26

Re: BT just misleading and miss-selling promised 39.99mb

you said you got 41 download but it fell to 33.13 and your neighbour gets over 40
what ip profile do you have now?
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Expert
282 Views
Message 14 of 26

Re: BT just misleading and miss-selling promised 39.99mb

Download speed achieved during the test was - 27.49Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 33.65Mbps

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Distinguished Expert
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Message 15 of 26

Re: BT just misleading and miss-selling promised 39.99mb

well its doesnt look like its getting any worse
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Expert
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Message 16 of 26

Re: BT just misleading and miss-selling promised 39.99mb

It's dropped over 2Mb since Saturday and was stable at almost 36Mb for two weeks prior to that but granted it seems to hover between 31Mb and 36Mb, still nowhere near the actual of 41Mb when installed or the 48.9Mb advised though.

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Distinguished Expert
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Message 17 of 26

Re: BT just misleading and miss-selling promised 39.99mb

heres hoping they find the fault on saturday
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Expert
270 Views
Message 18 of 26

Re: BT just misleading and miss-selling promised 39.99mb

I hear you buddy Smiley Happy

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Distinguished Expert
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Message 19 of 26

Re: BT just misleading and miss-selling promised 39.99mb

dont think the op will get any more though given the line length
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Expert
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Message 20 of 26

Re: BT just misleading and miss-selling promised 39.99mb

To be totally honest I'm wondering the same for my line too.

 

Hopefully I'm wrong and there will be a genuine problem found, I have my own suspicions but let's see what the Openreach Broadband guy finds before playing those cards.

 

I'll be the first to shout from the rooftops if it's sorted out but if not I'll get someone from BT to admit they mislead punters even if it kills me Smiley Wink

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