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Message 1 of 4

BT keep billiong me for a broadband account which they said they closed down last March

BT keep billiong me for a broadband account which they said they closed down last March.

 

I want them to stop taking this direct debit and give you my money back.  They keep saying you will do this, but each time it just doesn't happen and they carry on helping themselves from my bank account.

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Community Manager - Retired
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Message 2 of 4

Re: BT keep billiong me for a broadband account which they said they closed down last March

Hi Treacleminer,

Welcome to the BTCare Forum.

I can look into this for you, can you email in your forum username and BT account details to the email address registered against my profile, and we'll get back to you?

Cheers,

Stephanie
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Distinguished Guru
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Message 3 of 4

Re: BT keep billiong me for a broadband account which they said they closed down last March

Read up on the Direct Debit Guarantee, then go to your bank and insist that they return the money to you. While you are there, cancel the direct debit.
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Contributor
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Message 4 of 4

Re: BT keep billiong me for a broadband account which they said they closed down last March

like me i gave them 2 mac codes Smiley Mad said mac code and telephone number not vaild and my bb account is still with o2 but o2 has billed me for telephone disconnection as they said why have u not used ur mac codes ? but now ur not a bt phone customer the have re voked my bb but its still active and all of this is to do with a number porting issue

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