I recently placed an upgrade order for Infinity 2. I've had various order emails come through,
engineer date, homehub 5 delivery date and so on. BT then called to say Openreach had not confirmed the order and they would chase it.
3 days later they rang to say they could not attend on the date I selected but they
could come 2 days later - no problem with that.
I logged into 'My BT' 2 days later and found no trace of the order at all. Checked the order tracker and
it said order cancelled.
Not impressed with this, I called BT to see what was going on. Apparently there was an issue with the exchange but I could place an order for the 3rd of Feb.
I have just checked the new order again and it is saying 'order cancelled'. Logged into MyBT to upgrade my
internet to Infinity 2 and despite the checker saying 80Mb is available, it will not allow me to upgrade now.
Could you clarify what the problem is here?
Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
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