Since being told by Openreach that we are able to receive Ultrafast FTTP broadband we have done the following
We are now told by BT that we are being assigned a case manager who will be our point of contact and we should receive a phone call today, 20/02/2018, any chance of getting Ultrafast FTTP broadband is just being pushed back further.
Your system of processing orders for Ultrafast FTTP broadband is fundamentally flawed.
ALL WE’RE TRYING TO DO IS PLACE AN ORDER, IT SHOULDN’T BE THIS HARD.
I'm sitting by the phone with bated breath.
Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, order numbers, address information or email addresses, as this could be used to impersonate you.
These installations are dealt with by a special team on 0800 587 4787.
Its not possible for the BT Community members or moderators to help with these installations.