I am moving next week and on 12/11 rang Bt to place an order, helpful lady checked it all out and confirmed that landline would be day I moved but infiinty may be a day or so later but said I'd get a better deal if I ordered on line.
Placed my order on 13/11 all went through fine. Heard nothing so on 15/11 checked my order online to see that installation set for 11/1/13. spent an hour and a half onto so many departments i lost count to be told that they are the only ones providing service I require in my area so they couldn't do anything. As I will be living close to my office asked if it could be noted that I would acceot a cancellation - no all cancellations go back into system and next new order will get the earlier date.
16/11 get text from BT (still had no order confirmation) saying my appointment has been changed to (blank) went on line again to check order. Infinity installation showing for 22/11 and landline for 11/1/13. Rang Bt -another 50 minutes eventually they agreed that this couldn't be right but 'Rishi' promised to ring me back by 4 with a proper answer. No call but another text arrives saying appointment now delayed to 11/1/13. Go online to check and first it says order has been cancelled and since then says technical problem no order to display.
I rang Sky who can fit phone line and broadband on 6/12 - I know this won't be infinity but they told me they use BT engineers. Am very tempted to go with sky unless anything can be sorted - almost 2 months without a phone line is not good when you are living on your own and mobile reception isn't always good.
any advice will be appreciated as I don't have tiem for another hour or more onto BT who just pass from pillar to post.