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Message 1 of 4

BT landline

Hi. Trying to upgrade online to Complete wifi.  System tells me I don't have a BT landline.  I do.  I pay for one every year.  Is there any way round this or do I have to attempt to ring BT.  My wife is classed as vulnerable but not sure an upgrade counts as important.  Thanks

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Message 2 of 4

Re: BT landline

@RTV 

What sort of broadband connection do you have, is it a direct fibre into your home?

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Message 3 of 4

Re: BT landline

if your phone and broadband are working ok then I can't see trying to upgrade a priority



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Message 4 of 4

Re: BT landline

Fibre to box & then copper to house - I think.

 

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