Welcome to BT.
There is something not right. I would continue investigating and get answers. Good luck. Meanwhile, I am on rubbish speed, and have just got back from London after visiting my folks who are on Virgin, and have enjoyed using their fast internet.
@Derrymilk Just wait for mods posting the link
Just a thought, when I took out my Bb package last Dec with Plusnet, fibre wasn't activated in my area, since then it has become active, would BT have changed their standard Bb options in my area now that fibre is available ?
The adsl packages will not have changed just because fibre is now available
I'll be able to take a look at your connection. Please send me in your details using the "Contact The Mods" link found in my profile.