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Derrymilk
Aspiring Contributor
725 Views
Message 21 of 31

Re: BT limiting my ADSL Speed?

Order email quoted :

Speeds between 1to 2 Mb
Guaranteed speed of 1Mb

I have always had figures like this quoted and taken them with a pinch of salt as I know the actual will always be higher as long as I am not on some daft 1Mb package

My BT states: up to 17Mb DL unlimited package
I don't expect 17, but I just need to know that there is no throttle on my line
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Dubstar
Aspiring Contributor
713 Views
Message 22 of 31

Re: BT limiting my ADSL Speed?

Welcome to BT. 

 

There is something not right. I would continue investigating and get answers. Good luck. Meanwhile, I am on rubbish speed, and have just got back from London after visiting my folks who are on Virgin, and have enjoyed using their fast internet.

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imjolly
Distinguished Sage
Distinguished Sage
708 Views
Message 23 of 31

Re: BT limiting my ADSL Speed?

@Derrymilk  Just wait for mods posting the link



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Derrymilk
Aspiring Contributor
701 Views
Message 24 of 31

Re: BT limiting my ADSL Speed?

Just a thought, when I took out my Bb package last Dec with Plusnet, fibre wasn't activated in my area, since then it has become  active, would BT have changed their standard Bb options in my area now that fibre is available ?

 

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john46
Distinguished Sage
698 Views
Message 25 of 31

Re: BT limiting my ADSL Speed?

No fibre has no effect on standard copper broadband services the services are totally separate
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Derrymilk
Aspiring Contributor
689 Views
Message 26 of 31

Re: BT limiting my ADSL Speed?

Yea, but would BT have changed its offerings based on this?

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imjolly
Distinguished Sage
Distinguished Sage
684 Views
Message 27 of 31

Re: BT limiting my ADSL Speed?

The adsl packages will not have changed just because fibre is now available 



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PaddyB
Moderator
Moderator
672 Views
Message 28 of 31

Re: BT limiting my ADSL Speed?

Hi Derrymilk,

 

I'll be able to take a look at your connection. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Derrymilk
Aspiring Contributor
654 Views
Message 29 of 31

Re: BT limiting my ADSL Speed?

 

 deleted

 

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Derrymilk
Aspiring Contributor
648 Views
Message 30 of 31

Re: BT limiting my ADSL Speed?

Thanks Paddy

 

Have sent you details

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