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wolfov
Beginner
863 Views
Message 1 of 3

BT line issue/fault

 

Hi,

I'm having problems with noise and broadband for a last few days. O2 (my bb provider) blame BT - off course 🙂

I tried everything i could think of. Tested wires, router, phone, actually both connected on test socket via brand new filter. We have only one socket (line box socket) at home, no other extension at all. I am aware of the fact that this is extremely difficult but is someone able to say that the problem is on my line?

The noise test is pretty bad and bb is very unstable - details are here:

DSL Connection 

Link Information
    
Uptime:0 days, 0:08:57
DSL Type:G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]:1,209 / 21,732
Bandwidth (Up/Down) [kbps/kbps]:1,174 / 17,948
Data Transferred (Sent/Received) [kB/kB]:55.00 / 0.00
Output Power (Up/Down) [dBm]:12.0 / 18.5
Line Attenuation (Up/Down) [dB]:9.5 / 16.5
SN Margin (Up/Down) [dB]:4.0 / 5.5
Vendor ID (Local/Remote):TMMB / BDCM
Loss of Framing (Local/Remote):1,210 / 0
Loss of Signal (Local/Remote):2,704 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
Error Seconds (Local/Remote):1,608 / 0
FEC Errors (Up/Down):411 / 68,003
CRC Errors (Up/Down):411 / 163
HEC Errors (Up/Down):

1,664,159 / 137

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
856 Views
Message 2 of 3

Re: BT line issue/fault

As you are not a customer of BT Broadband, there is nothing anyone can do for you here, as this forum is for BT Broadband customers only.

 

The forum you need to post on is this one http://community.o2.co.uk/t5/Home-Broadband-Home-Phone/bd-p/8

 

Someone on that forum should be able to assist you with your problem.

 

It is Openreach that maintain the phone lines, not BT, so if o2 identify an issue, they they will need to arrange assistance from Openreach.

 

 

 

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wolfov
Beginner
843 Views
Message 3 of 3

Re: BT line issue/fault

Thank you for your help and time.

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