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DavidMuk
Beginner
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Message 1 of 11

BT mail upgrade

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Could someone help please. I have just got a mail from BT that says that my mail is to be upgraded from the Classic version of a new  version on 22nd JAN 2015 - otherwise I'll lose your email access. However, when I follow the provided link - labelled CLICK HERE TO UPGRADE YOUR ACCOUNT  - it takes me  to MyBT where the "forgotten password"  and "forgotten BTID" links do nothing, despite the fact that I've allowed popups. Help BT

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10 REPLIES 10
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: BT mail upgrade

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Its a phishing email, delete it.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 11

Re: BT mail upgrade

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If you have clicked on the links and entered your email username and password you need to change your password as a matter of urgency

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DavidMuk
Beginner
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Message 4 of 11

Re: BT mail upgrade

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Many thanks for that Licquorice.
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DavidMuk
Beginner
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Message 5 of 11

Re: BT mail upgrade

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Much obliged Sage.
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DavidMuk
Beginner
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Message 6 of 11

Re: BT mail upgrade

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Hi - I've tried to change it, from Classic mail - but it just presents a blank window with the following urlin the address bar:-
https://register.btinternet.com/cgi-bin/chpasswd-1/selfhelp/chpasswd.html
The credentials remain unchanged - because I'm able to log back in.
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DavidMuk
Beginner
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Message 7 of 11

Unable to change mail acct pw after being phished

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Hi -  after just being phished, I've tried to change my Classic email account password - but it just presents a blank window with the following urlin the address bar:-
https://register.btinternet.com/cgi-bin/chpasswd-1​/selfhelp/chpasswd.html
The credentials remain unchanged - because I'm still able to log back in. Can anyone help please.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 8 of 11

Re: BT mail upgrade

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Use this link to get to webmail, https://signin1.bt.com/login/emailloginform  click on the cog icon in the top right corner and click on account info. That shouuld take you to a page where you can change your password.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: Unable to change mail acct pw after being phished

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See reply in your other thread.

 

Edit: If you can't get in to webmail, try the 'Forgotten password' link on the login screen.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 10 of 11

Re: Unable to change mail acct pw after being phished

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You can change your password here

 

https://register.btinternet.com/cgi-bin/chpasswdsso

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