I am furious at the way one BT employee misled me into signing a contract for my small charity. I asked for quotes from BT for a proposal i was preparing and this person provided me with the quotes. In addition, he was pitching a new offer from BT but he also said that he needed to change ALL my lines & services over to BT local Business as that is where they should be. his exact wording was: To be clear: This does not affect you in anyway, it does not change any pricing and you will not lose any services during this process, all I am simply doing is moving your services onto my system via a legal documented process.
i was in constant comms with him over the offer he had for me to which i finally said 'no thank you' but we might need to review that for the future. i also signed this order form thinking that this was only to switch account management. this is ALL i was told by the person i was dealing with. he never mentioned that the contract had run out. turns out i have signed the renewal for one more year (which is fine) and 5 years for maintenance(this is what i am furious at because i do not know whether my charity will have the funds to survive for 5 years) . again, all this was done with the BT person making me believe that i was signing the change to account management only).
the BT employee NEVER said to me that the contract had run out. i am very very dissappointed. this is not the way to do business and it is very much against BT's CSR Policy.