Have you contacted topcashback to see what they say as your money would come from them not direct from bt
Was yours through TopCashback as well ?
So you contacted TCB (easier to write) and they have said that BT told them you haven't purchased through BT directly so no cashback? But you have proof you have? So I would suggest you need to go back to TCB and state you have evidence.
TCB should (as you went via them) deal with this for you, not BT.
Hi @Wilks64 Sorry you are experiencing a problem claiming your TCB for your BT order.
Please can you confirm if the first 3 letters of your order reference are AJM?