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Kern
Aspiring Contributor
922 Views
Message 1 of 6

BT online service seems useless for a customer who is downgrading . . .

Our son has now left home and as a result, our broadband usage has dropped significantly . . . or, well, I'm thinking it has. Except when i came to look at my monthly usage, I can't find any sign of it: has BT removed that service? If so, why?  

 

We're on Unlimited BT Infinity 1 at a cost of £24.45 a month. I'm sure there's a cheaper option for customers who don't want / need unlimited usage. . . but where is it on the BT website?? Every button I click on with a view to changing the arrangements I have with BT merely brings up "extras-you-might-like-to-have".

 

But I'm trying to reduce our outgoings . .  not add to them. Advice appreciated: thanks!

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5 REPLIES 5
rarmitage124
Recognised Expert
919 Views
Message 2 of 6

Re: BT online service seems useless for a customer who is downgrading . . .

You may want to try calling BT.
Try this number from a landline:0800 100 400

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imjolly
Distinguished Sage
Distinguished Sage
917 Views
Message 3 of 6

Re: BT online service seems useless for a customer who is downgrading . . .

I would try the options team who are uk based and are very helpfull  0800800030

 

the usage monitor was removed for customers on unlimited as it was assumed that these customers would not check there usage as it was unlimited and they were never going to get charged for excess usage.  there was many posts complaining at the time



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ray_dorset
Distinguished Guru
915 Views
Message 4 of 6

Re: BT online service seems useless for a customer who is downgrading . . .

http://www.productsandservices.bt.com/products/broadband-packages/?s_intcid=con_fly_pns_bbpkgs
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If not, I'll try again 🙂
Kern
Aspiring Contributor
899 Views
Message 5 of 6

Re: BT online service seems useless for a customer who is downgrading . . .

Hi everyone: many MANY thanks for the instant help -- much appreciated! Sorry I'm unable to click the little stars on the left of the page to give thanks that way but each and every time I do so, the page changes to a warning which says I have Javascript disabled . . . when I don't. In fact, to even manage to log in to view my bill I had to disable just about every add-on I have in this Firefox browser. I shall now depart once more -- with sincerest thanks to all.
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Ectophile
Distinguished Guru
878 Views
Message 6 of 6

Re: BT online service seems useless for a customer who is downgrading . . .

There's a rather long-winded and roundabout work-around to trick the BT system into giving you your usage here: https://community.bt.com/t5/Bills-Packages/BT-Usage-Monitor/m-p/1408753

 

I've just checked, and it still works.  Though when I tried it, the number was 8 digits, not 7 as described in that thread.

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