Our son has now left home and as a result, our broadband usage has dropped significantly . . . or, well, I'm thinking it has. Except when i came to look at my monthly usage, I can't find any sign of it: has BT removed that service? If so, why?
We're on Unlimited BT Infinity 1 at a cost of £24.45 a month. I'm sure there's a cheaper option for customers who don't want / need unlimited usage. . . but where is it on the BT website?? Every button I click on with a view to changing the arrangements I have with BT merely brings up "extras-you-might-like-to-have".
But I'm trying to reduce our outgoings . . not add to them. Advice appreciated: thanks!
I would try the options team who are uk based and are very helpfull 0800800030
the usage monitor was removed for customers on unlimited as it was assumed that these customers would not check there usage as it was unlimited and they were never going to get charged for excess usage. there was many posts complaining at the time
There's a rather long-winded and roundabout work-around to trick the BT system into giving you your usage here: https://community.bt.com/t5/Bills-Packages/BT-Usage-Monitor/m-p/1408753
I've just checked, and it still works. Though when I tried it, the number was 8 digits, not 7 as described in that thread.