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Hellsbelles6787
Beginner
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Message 1 of 17

BT parental controls are unavailable how can I turn It back on?

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I used to have my BT Parental controls turned on but I had to turn it off via the bt hub to allow my kodi box which I no longer use so I have tried to access my parental controls a few times and it always says unavailable.  How to gain access to this function again. Your help on this would be greatly appreciated. Thanks. 

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16 REPLIES 16
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: BT parental controls are unavailable how can I turn It back on?

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NeilO
Moderator
Moderator
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Message 3 of 17

Re: BT parental controls are unavailable how can I turn It back on?

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@Hellsbelles6787 We'll be happy to help you get this fixed if you send over your details on the 'click here to contact the mods' link in my forum profile. You'll find the link by clicking on my username.

Thanks

Neil

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Hellsbelles6787
Beginner
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Message 4 of 17

Re: BT parental controls are unavailable how can I turn It back on?

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Hi, I got the link and sent through all my details so hopefully someone will be in touch to solve this issue. Thanks and I will make as resolved when it's working again.
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Hellsbelles6787
Beginner
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Message 5 of 17

Re: BT parental controls are unavailable how can I turn It back on?

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Hi thanks for this but the is actually the issue that is disabled it can't be activated by the route anymore. It appears to bw separate issue. Thanks anyway.
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NeilO
Moderator
Moderator
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Message 6 of 17

Re: BT parental controls are unavailable how can I turn It back on?

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@Hellsbelles6787 I called there but missed you, can you post back to let me know if your parental controls are working yet?

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Hellsbelles6787
Beginner
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Message 7 of 17

Re: BT parental controls are unavailable how can I turn It back on?

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Hi Neil, I logged in there now and it still says it active but then i click in to control it and it still says not active yet and wait 15 mins and try again. Sorry cant answer im in work at the moment.

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NeilO
Moderator
Moderator
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Message 8 of 17

Re: BT parental controls are unavailable how can I turn It back on?

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@Hellsbelles6787 Thanks for posting. Sorry about that, can you leave that with us and we'll get a fault reported.

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Hellsbelles6787
Beginner
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Message 9 of 17

Re: BT parental controls are unavailable how can I turn It back on?

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Hi Neill,

 

 

Yes ofcourse no problem thank you. I will try it again tomorrow also but i reckon it must be something else.

 

Thanks,

 

Helen 

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NeilO
Moderator
Moderator
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Message 10 of 17

Re: BT parental controls are unavailable how can I turn It back on?

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@Hellsbelles6787 Thanks, it's likely to be inactive on one of the back end systems so we'll report this to the team who can do all the checks and will get back to you when we know more. 

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