What is going on is that an Openreach Engineer has missed a scheduled appointment. By all accounts that is not that uncommon, you will not be called at all and the impetus is on you to book another appointment. Dire, isn't it?
To be fair, I am only forming an impression based on other complaints I have read.
Snap. I've been waiting for an appointment today between 1-6pm. No-one has turned up and the order shows online as complete. I have been waiting on the phone for over 40 minutes and still waiting.
Would I get charged if I wasn't in......................
So someone is going to pay for my time
Great news update.
A stressed, harrassed and apologetic, BT Openreach: sub-contractors' sub-contractor arrived @ 15:07.
@ 15:45 Phone & Broadband up and running.
My rage, anger, dander, fury, and irritation have been transformed into peaceful happiness!