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Aspiring Contributor
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Message 1 of 6

BT phone engineer missed appointment 8am - 1pm today! Will he/she call today? What happen now! :-(

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I've been waiting since 8am for the BT phone engineer (I've move home).  Appointment time was 8am - 1pm today!

 

What's going on BT!

 

Smiley Sad

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5 REPLIES 5
Aspiring Expert
2,860 Views
Message 2 of 6

Re: BT phone engineer missed appointment 8am - 1pm today! Will he/she call today? What happen now! :

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What is going on is that an Openreach Engineer has missed a scheduled appointment.  By all accounts that is not that uncommon, you will not be called at all and the impetus is on you to book another appointment.  Dire, isn't it?

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Aspiring Contributor
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Message 3 of 6

Re: BT phone engineer missed appointment 8am - 1pm today! Will he/she call today? What happen now! :

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Wow! That's bad, very bad and poor customer service. 😞

Servers me right for paying £130 upfront! 😞

Thanks for your reply. 🙂
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Aspiring Expert
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Message 4 of 6

Re: BT phone engineer missed appointment 8am - 1pm today! Will he/she call today? What happen now! :

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To be fair, I am only forming an impression based on other complaints I have read. 

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Newbie
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Message 5 of 6

Re: BT phone engineer missed appointment 8am - 1pm today! Will he/she call today? What happen now! :

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Snap. I've been waiting for an appointment today between 1-6pm. No-one has turned up and the order shows online as complete. I have been waiting on the phone for over 40 minutes and still waiting. 

Would I get charged if I wasn't in......................

So someone is going to pay for my time

 

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Aspiring Contributor
2,826 Views
Message 6 of 6

Re: BT phone engineer missed appointment 8am - 1pm today! Will he/she call today? What happen now! :

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Great news update. Smiley Happy

 

A stressed, harrassed and apologetic, BT Openreach: sub-contractors' sub-contractor Smiley Tongue arrived @ 15:07.

Smiley LOL

 

@ 15:45 Phone & Broadband up and running. Smiley LOL

 

My rage, anger, dander, fury, and irritation Smiley Tongue  have been transformed into peaceful happiness! Smiley LOL

 

ta Smiley Happy

 

 

 

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