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Contributor
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Message 1 of 26

BT please give me a straight answer.

Following the announcement of price increases from January 14, I understand that if you feel charges are to your detriment as in the BT terms and conditions, you may leave an existing contract early. I am contracted into BT Infinity until November 14.

 

I have not yet received a personal letter but I believe my broadband charges are increasing according to this link, from £26 to £27.67.

 

I have emailed BT and got an automated response which wasn't very helpful. I have contacted them by Chat but that wasn't working correctly and they attempted to ring my landline. No offense, but I want this in writing. 

 

All I want is a straight answer, can I leave my contract without penalty or not?

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25 REPLIES 25
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Distinguished Guru
633 Views
Message 2 of 26

Re: BT please give me a straight answer.

it is in writing here:

http://www.bt.com/static/wa/account/pricechanges/vision.html?s_cid=con_FURL_pricechanges

 

As long as you are affected by the price increase

toekneem

(EASBF)

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Distinguished Guru
623 Views
Message 3 of 26

Re: BT please give me a straight answer.

To quote from that page:

If, as a result of these price changes or changes to terms, you decide to terminate your affected service(s), you may do so without incurring the Early Termination Charge(s) that may otherwise be payable. If you wish to exercise this right you must contact us within 10 days of receiving the notification sent to you personally. You will still be liable to service charges up to the date of termination.


If you haven't personally been advised of the change, you can't cancel yet.

 

See also the BT Terms and Conditions http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF... paragraphs 51 to 54 for more detail.

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Contributor
600 Views
Message 4 of 26

Re: BT please give me a straight answer.

Thank you both. That is not what the CS operator told me on the bit of chat I managed to get last might before the connection went awry. 

 

So, I just need to wait for the letter/email even though I know I'm affected, and the postman's already been today. Shame, as I could get £70 cashback if I moved to Plusnet before Monday Robot Frustrated

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Distinguished Guru
580 Views
Message 5 of 26

Re: BT please give me a straight answer.

Do make sure that you check your @btintenet address and its spam folder for the email.

toekneem

(EASBF)

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Highlighted
Contributor
559 Views
Message 6 of 26

Re: BT please give me a straight answer.

Already checked. Although it would be ironic if is was in the @BTinternet.com spam folder Smiley Tongue

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Highlighted
Contributor
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Message 7 of 26

Re: BT please give me a straight answer.

I've just come off the phone to BT. I explained that I understood my broadband charges were to increase from January 14 and that I could leave my contract early if this was the case. The guy checked and said the charges for Infinity were not increasing, only line rental. I told him that was not what the the price changes link was telling me, he said, that it was incorrect. Now I don't know what to believe Smiley Mad

 

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Distinguished Sage
Distinguished Sage
524 Views
Message 8 of 26

Re: BT please give me a straight answer.

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Contributor
519 Views
Message 9 of 26

Re: BT please give me a straight answer.

"Unlimited Infinity 2 will increase from £21 to £22.35." So that indicates Infinity is going up. I'll get back on the phone later. Thank you gg30340.

 

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Highlighted
Aspiring Expert
516 Views
Message 10 of 26

Re: BT please give me a straight answer.

But that's in contradiction to the details given on the "check your increase" link.

Most peoples infinity 2 unlimited is sold at £26 per month is it not?

Just seems another example of BT's confusing marketing.
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