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QoQ
Aspiring Expert

on ‎11-01-2018 23h38

11,464 Views
Message 1 of 22

BT powerline adapter disconnecting

I believe that a BT powerline adapter I have is randomly disconnecting and causing issues with my connected devices to it.

I have a NAS, Apple Time capsule and Samsung SmartThings connected to it and I get a notification when the SmartThings is disconnected, at this time when connected to WiFi I can't connect to the Time capsule, SmartThings shows disconnected, yet my BT smart hub is connected fine to internet, proving to me that's it's not there internet dropping but this powerline adapter.

Do they have a power saving mode that could be dropping in, can I stop this?

Is there a way to upgrade firmware? How?

Is there an app/program to check status etc, I also have TP-Link and they have a utility to monitor, upgrade firmware etc.

Anything else I can do? It works but just drops randomly.

Thanks
0 Ratings
21 REPLIES 21
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎12-01-2018 8h18

11,442 Views
Message 2 of 22

Re: BT powerline adapter disconnecting

Which BT adapters are you using?

 

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QoQ
Aspiring Expert

on ‎15-01-2018 15h02

11,386 Views
Message 3 of 22

Re: BT powerline adapter disconnecting

It just says "mini connecter" on it. It has a pass through plug and lights on top.
0 Ratings
QoQ
Aspiring Expert

on ‎15-01-2018 15h05

11,382 Views
Message 4 of 22

Re: BT powerline adapter disconnecting

It's these.
https://www.shop.bt.com/products/bt-mini-connector-kit-087372-CMS2.html
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎15-01-2018 15h05

11,380 Views
Message 5 of 22

Re: BT powerline adapter disconnecting

The mini connectors should be fine.

 

What I would try, is a factory reset of the home hub, as it may be that which is disconnecting the devices. It can happen when the home hub has been in use with lots of different devices.

 

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QoQ
Aspiring Expert

on ‎15-01-2018 16h18

11,364 Views
Message 6 of 22

Re: BT powerline adapter disconnecting

I've had numerous smart hubs because of other problems though so not sure it's this.

Also in the manual it says flashing blue is synchronising, pairing or sleeping, so maybe there is a sleep mode but nothing else in the manual about it or management of it
0 Ratings
felixLEpage
Aspiring Contributor

on ‎18-01-2018 8h52

11,300 Views
Message 7 of 22

Re: BT powerline adapter disconnecting

Having used bt wifi hotspots for years I am too having this problem out of the blue, if I reset I might get a connection then it drops out and no internet connection
0 Ratings
QoQ
Aspiring Expert

on ‎18-01-2018 10h24

11,293 Views
Message 8 of 22

Re: BT powerline adapter disconnecting

Can't find a tool, why can't this be disabled/an option? I'll decided if I want power saving, and for this case scenario for equipment connected I can't have it. Think I'll have to buy another and check there's art least a tool to select functions
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎18-01-2018 10h43

11,284 Views
Message 9 of 22

Re: BT powerline adapter disconnecting

@QoQ wrote:
I also have TP-Link and they have a utility to monitor, upgrade firmware etc.

Anything else I can do? It works but just drops randomly.

Thanks

I hope you are not trying to run both the TP Link ones and the BT Mini connectors at the same time, as they will interfere with each other?

 

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QoQ
Aspiring Expert

on ‎18-01-2018 10h49

11,279 Views
Message 10 of 22

Re: BT powerline adapter disconnecting

I do yes but that's allowed. You don't have to use specific ones from the same manufacturer.